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Act 21 of 2006

The Maharashtra Government Servants Regulation of Transfers and Prevention of Delay in Discharge of Official Duties Act, or the Act 21 of 2006.
Among other things this act mandates that action must be taken on all files - applications/representations/complaints within 90 days. If you or your friends have instances where an application for a ration card, property card, water connection and so on has not been responded to, send a complaint under section 10 of Act 21 of 2006 to the Secretary of Department “I had given my application/representation/complaint for ……….. on ………. (copy enclosed). Since then I have received no communication. I would like to draw your attention to Section 10 of the Transfer, Charters and Delays Act 21 of 2006 which mandates that no decision can be kept pending for over 90 days. In the instant case, no decision has been communicated to me despite the lapse of…… months. I request you to conduct a preliminary enquiry within 15 days to fix responsibility on the officers responsible for this delay and take appropriate disciplinary action against them. I request that the report of the enquiry may please be sent to me. I look forward to your early action in the above matter”.

If the lack of response is from BMC use this format to complain under section 64C of the Mumbai Municipal Corporation Act to the Municipal Commissioner: “I had given my application/representation/complaint for ……….. on ………. (copy enclosed). Since then I have received no communication. I would like to draw your attention to Section 64C of the Mumbai Municipal Corporation Act which mandates that no decision can be kept pending for over 90 days. In the instant case, no decision has been communicated to me despite the lapse of…… months. I request you to conduct a preliminary enquiry within 15 days to fix responsibility on the officers responsible for this delay and take appropriate disciplinary action against them. I request that the report of the enquiry may please be sent to me.

I look forward to your early action in the above matter”.

This Act has the same potential as RTI for getting better services, governance and accountability for citizens. Though an enforceable law, it has not served its purpose because of ignorance of the law and apathy by citizens and government servants.

If you file a complaint as per the above format, please help us collect data in the form below so that we can use this to 'persuade' government to implement the law. If we cannot get the government to act lawfully, we will consider going to the courts.

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If you get, or do not get a response within 60 days please inform us by email at
foundation@moneylife.in

To watch the ten minute video of how to use this act watch:
https://youtu.be/ULTA0BALPtI